While implementing a new workforce management program can dramatically improve your call center in a number of ways, if you don’t transition correctly, it can be a disruptive experience for everyone. This eBook was written to assist you in introducing a new scheduling process to your call center in a painless matter.
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When It Comes To Gen AI Don’t Just Worry About C Suite Buy-In. Prioritize Getting Your Team On Board
2024-04-04
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