This report will explore how contact centers can leverage emotion recognition in generative AI, discuss the benefits of incorporating this technology into customer service strategies, provide theoretical examples of its implementation, and share real-world success stories.
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January 1 - December 1, 2030
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February 4 - 6, 2026
San Diego Mission Bay Resort | San Diego, CA
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March 4 - 6, 2026
Downright Austin | Austin, TX
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