The 2026 CX Trends eBook from NiCE reveals how AI is transforming every customer interaction into an intelligent, connected experience. Discover the top ten strategic insights shaping the future of CX — from agentic AI and orchestration to connected intelligence and observability. Learn how forward-thinking brands are using unified AI platforms to close the experience gap, boost efficiency, and build lasting customer trust.
This eBook reveals:
- How AI-first engagement is reshaping service — delivering faster, smarter, and more personal interactions.
- Why agentic AI is the new competitive advantage — enabling enterprises to act, adapt, and automate at scale.
- Three ways connected intelligence drives growth — unifying data, workflows, and insights into one powerful ecosystem.
- Where experience memory creates loyalty that lasts — building trust through AI that learns, remembers, and evolves.