Hallucinations. Inconsistencies. Impersonal support. Reduced access to the human touch. Security and compliance challenges.
These risks and concerns are at the heart of the AI conversation, and with good reason. Even as the technology matures, so too will the stakes of automated conversations. Anything that questions whether AI-powered customer experiences will be accurate, relevant, resolute, and trustworthy warrants in-depth, strategic discussion.
Critical to all industries, these risk factors are particularly important in healthcare. With patient experiences carrying enormous financial implications and significant health and wellness ramifications, there is no margin for error. There is no room for risk. There is no pass for a lack of empathy.
How can healthcare organizations not only mitigate these risks but harness the power of AI to elevate their patient experiences? How can they simultaneously boost efficiency and humanity at every touchpoint? What will AI mean for the way providers and staff operate?
To answer these questions, CCW Digital took a deep dive in its first-ever patient experience-specific market study. Pre-register to secure your copy of Healthcare and Patient Experiences in the Age of AI, brought to you by CCW Digital, Talkdesk, Genesys, and CallMiner.