The CCW Digital Magazine provides an exclusive look into the inner workings of CX and contact center leaders’ strategies, drawing from real-world examples and case studies that have shaped their business. Issue 02 of the magazine tackles the topic of Workforce Management, diving into the employee experience, staffing and scheduling, and what skills will be essential for future-proofing our agents. The Workforce Management issue features first-hand perspectives from leaders at McDonald’s, BeatBox, AdventHealth, and more. Article topics include:
- People-first management strategies
- Using technology to develop dynamic staffing practices
- Scheduling best practices for a modern workforce
- The future of workforce management