5 Reasons Customers Hate Calling Support (And One Really Bad Excuse)

Its intensity might not rival that professed in a comedic article by CRM professional John Burton, but the notion is absolutely real. For some customers, 15%, in fact, the prospect of interacting with—or holding for--call center support is so unappealing that they would rather go to the dentist. Other startling findings from the new survey, which was released this week by Corvisa Cloud: 13% would rather deal with Black Friday crowds, 7% would prefer to go to the DMV and 4% would will... To continue reading this story Click Here