☰

Active vs. Passive Listening in the Contact Center

Brian Jameson | 11/03/2010

RECOMMENDED

Top News in Customer Contact | Week of 12/2/2025
2024-12-02

Measuring Customer Experiences with the Black Friday Barometer
2024-11-26

October 2024 Seminar Series Attendee Snapshot
2024-10-22

Top Headlines In Customer Contact News This Week | 10/23/2023
2023-10-27

Upcoming Events

Customer Management Practice

January 1 - December 1, 2030

Register Now | View Agenda | Learn More

Customer Contact Week Philippines 2026

March 10 - 13, 2026
Philippines
Register Now | View Agenda | Learn More

Customer Contact Week Australia and New Zealand

18-19 March 2026
Royal Randwick Racecourse, Sydney, Australia
Register Now | View Agenda | Learn More

MORE EVENTS