If you're not engaging with us on LinkedIn, you're missing out on exclusive content and updates about our CCW Digital reports and events.
You're also missing on the opportunity to engage with tens of thousands of customer contact peers.
Earlier today, our principal analyst Brian Cantor posed a question about putting the needs of one customer above the wants of other customers. Our overall editorial team meanwhile asked for insight on gleaning "good" insights from "bad" customers.
The questions are below. You can read below -- or reply on the respective LinkedIn threads.