How Ask.com Revolutionized its Customer Experience

Born on the Internet, Ask.com inhabits a medium notorious for attracting complaints and fostering lofty customer service expectations. In order to meet the escalating demands of its growing, vocal and global customer base, transformation was needed. In this exclusive interview with CMIQ's Shawn Siegel, Ask.com's Eric McKirdy reveals how he led that revoluation--and how the changes have meaningfully impacted the business. You can next hear from McKirdy at the upcoming Future Call Center Sum... To continue reading this story Click Here