Customer-Centricity with Amazon: An Interview with Bill Price, Former Global VP of Customer Service

Amazon was one of the first companies to create a tailored and authentic online shopping customer experience. Creating goodwill with the customer is a subtle art. Customer Management IQ's Blake Landau talks with Bill Price, Former and first Global VP of Customer Service, about what made Amazon customers fall in love with the site. Price will also discuss Amazon's new product, the Kindle.

Read the review of Price's book.