Customer Experience Excellence Episode 2: Outbound Contact - Is Dialing Still Cost-Effective?

Helen Windsor sits down a second time with Professor Morris Pentel, hosted on behalf of the Customer Experience Exchange, run by Customer Management IQ. Professor Morris Pentel, Chairman of the Customer Experience Foundation, will be speaking at the upcoming Exchange about customers in control and their impact on the future of businesses and will look more closely at the future of outbound contact in relation to social media development.