Fresh Marketing: An Interview with FreshDirect's CMO Steve Druckman

FreshDirect has won over its customers with a user-friendly Web site, great products and a continued commitment to its customers. Recently ranked as a top choice in the Internet Retailer Top 500 Guide, this NY-based company has spent the last few years keeping its customer relationships fresh as well as baking up new customer-centric programs. Customer Management IQ's Blake Landau chats with marketing expert Steve Druckman on the best way to the customer's heart.