Customer Management IQ's UK editor Helen Winsor recently conducted a "quickfire" interview podcast with five of the top speakers on the upcoming Customer Experience Management for Utilities conference. That event takes place April 28-29, 2013 in London.
Featured on this podcast:
Tim Hughes, CCO, Welsh Water
Huge Harding, Head of Retail and Commercial, Smart Metering at EDF Energy
Madeline Linden, Service Experience and Development Manager, Scottish Power
Bas Touw, Head of Online Capability, Distribution and Sales/Customer Service Europe, Vattenfall
Andrew Franklin, Head of Experience Design, E.ON UK
For a full transcript of this discussion, click here.