Top Tips for Improving the Customer Experience

What are some of the common challenges of working with customer-related processes and how do you overcome them? Find out in this Profit through Process podcast. Six Sigma IQ speaks to Patti Rogers, Head of Lean Six Sigma Initiatives at leading Canadian telecommunication company TELUS to discuss how to avoid roadblocks in your LSS improvement programme, how customer expectations have changed in recent years and get some top tips on improving your customers' experience.