Customer service has changed dramatically in the last 50 years. We invite you to take a closer look at this evolution - from yesterday's call-in centers to tomorrow's customer experience management hubs - in the newest Avaya Trend Advisor: Customer Experience Past and Future.
Today, more than 80%* of customers will buy more from companies
who make it easy for them to do business. Our report shows you
how to make your customers happier and boost productivity in your
contact center by taking advantage of emerging technologies.
Don't miss this Trend Advisor if you're curious about why the
customer experience has changed and where it's going.