Kelli Durkin is VP of Customer Service at Chewy. In her position, she oversees an award-winning customer service department that provides an exceptional level of service to Chewy customers. A native of Central Florida, Kelli is the proud pet parent of Bruno, a five-year old French Bulldog, and Wynnie, a one-year old English Bulldog. Customer Management Practice's Principal Analyst, Michael DeJager, speaks further with Kelli about her unique career journey and deep passion for delivering the "wow" experience to Chewy.com's customers.
Kelli will be a keynote at CCW Vegas, this coming June 18-22 at The Mirage in Las Vegas.
Interested in attending CCW Vegas? Download the agenda here, or request one via email.
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