The good news: hype over chatbots has drawn more attention to the power of CX automation.
The bad news: it has also driven companies to rush their automation initiatives, leading to superficial, reckless rollouts hat are bad for customers, agents and the bottom line.
Moving quickly isn't an inherent problem - it's, in fact, essential as companies look to improve customer journeys, increase agent engagement and boost contact center agility in today's trying times. We do, however, have to make sure we're taking the correct action - and finding automation opportunities that reduce pain points while improving human connections.
This special report details the most effective ways to approach CX automation. Topics include:
*The most important goals when automating your customer contact operation
*6 great ways to use chatbots in your customer experience
*Innovative ideas for reducing effort and improving customer satisfaction with AI and automation
*Use cases for using AI to improve the agent experience
*4 steps for using automation to cut costs without hurting CX
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