Online sales grew nearly 50% during the peak of the pandemic as consumers stayed home but continued to shop. Now, with more people facing uncertainty – from day-to-day life to discretionary spending – brands that focus on CX are moving to the front of the pack.
Featuring cutting edge consumer behavior research and insights from world renown CX analysts and authors, this report will cover:
-Emerging trends in e-commerce and the future of omnichannel engagement
-What channels and CX practices customers are demanding from brands
-How to handle an influx in customer inquiries
-How to aggregate more actionable customer data
-The future of brick-and-mortar
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