How Listening to the Customer Helped Cisco Improve its Business

Karen Mangia is currently the Senior Director of the Listening Services Center of Excellence, which leads Cisco’s global Voice of Customer, Partner and Field portfolio. She and her team drive customer, partner, and Cisco success through connected listening and insights that shape Cisco’s direction, strategy, investments, and closed-loop process. You can next hear from Karen at the Customer Analytics and Intelligence Summit, where she will present the keynote, "Engaging Executive... To continue reading this story Click Here