ADP's innovation centers in Pasadena, CA and Chelsea, New York are a hive of prototyping, testing and experimentation. Margot Dear, senior director of customer experience for ADP's compliance solutions, tells CCW Digital about how the agile movement around design thinking caused a sweeping culture change in the organization.
"All of a sudden you have VPs sitting side by side with designers and working together to whiteboard solutions."
ADP provides cloud-based solutions to help employers manage payroll, HR and recruitment services.
Dear will present 'Develop Experience Strategy with Your Data in Mind' at Experience Design Week in Denver, Colorado from February 25-27, 2019.