Personalization is a paramount demand in today's era of customer centricity. It is particularly important for UBS Wealth Management, which is handling high-stakes issues for high-value clients who have invested a considerable amount of money.
What does it take to deliver that experience? More specifically, what does it take to deliver that experience in a digital world?
These questions take center stage during the new CCW Digital podcast with Ketan Samani of UBS Wealth Management. The key executive explores best practices that increase personalization -- wherever or however the issue is being handled.
Listen below.