"The contact center is about to be highly empowered to share what I like to call 'gold nuggets,'" declares Deb Zell of Dell.
What does it take to seize this new opportunity? What does it take to maximize the opportunity?
Zell answers those questions - and more - in this exclusive interview from CCW Austin. She explores the contact center's potential as a vehicle for change, before sharing guidance for realizing that potential.
From preparing agents to make the most of conversations to learning how to "sell" contact center insights to the greater business, her guidance provides a pathway to the "value center" we know we can (and must) become.
Listen below!