In a lot of ways, your customers drive your support. But what about the things they never tell you? Things that could turn your customer support into a channel for customer love? Learn the 4 biggest things that your support team can (and should) know, without your customers telling you, and how you can implement them in your business right away.
Download PDF Attachment4 Things Your Support Team Should Know...And Your Customers Just Won't Tell You
Customer Contact Week | 07/02/2012