Can you think of four more buzzy topics within the customer contact space? Can you think of four more urgent priorities for today's organizations? Probably not. But when tackling these topics, many organizations do not think about the synergy between the four. They may seem like independent concepts, but combined it comes to the pursuit of a better customer experience.
In this CCW Digital speaker spotlight series, we had Brian Cantor, Principal Analyst for CCW Digital ask Kelley Kurtzman, VP, Global Consumer Sales & Service Center at Verizon a series of questions to discuss these alignments and her involvement in the CCWomen initiative that we launched this year.
If you would like a copy of the interview sent directly to you, email us here.