As automation accelerates, robotics and autonomous systems are no longer back-office tools—they’re at the heart of customer experience. From AI-powered service bots in retail to autonomous delivery fleets and robotic process automation (RPA) in financial services, businesses are deploying smart machines to create faster, more personalized, and cost-effective service.

This session explores how autonomous technologies are transforming both CX and EX, helping brands reduce wait times, increase accuracy, and free up human talent for high-value work. Learn from real-world use cases in healthcare, logistics, and hospitality, where human-machine collaboration is driving efficiency and empathy at scale. We’ll examine how to integrate robotics into your tech stack without losing the human touch—and how to ensure ethical, safe deployment that earns trust and boosts operational agility.