Bernie Leas
Vice President, Operations Balsam BrandsAs Vice President of Operations for Balsam Brands, Bernie is responsible for the Customer Success teams (US & Philippines) and the domestic warehouse network. He is focused on providing customers a great experience, finding solutions for Balsam’s seasonal needs, and making the perfect PB & Honey sandwich (it’s all about the ratios). After escaping Alaska as a teenager (think Shawshank), he enjoys spending time doing anything that doesn’t require a coat.
Monday, March 4
2:00 PM Panel Insights | Leading and Empowering a Workforce through Digital and Cultural Transformation
In today's evolving customer contact landscape, organizations face the dual challenge of digital transformation and creating a high-performance culture. This panel explores strategies for driving successful digital initiatives in customer contact centers, while simultaneously fostering strong leadership and a culture of employee engagement. Learn how to manage and motivate remote and hybrid teams effectively, and how to harness change leadership competencies to align workforce management with business goals.
Topics Include:
- Cultivating leadership and a high-performance workplace culture
- Leading teams through long-term change
- Case studies on successful integration of digital transformation and cultural change in workforce optimization
Check out the incredible speaker line-up to see who will be joining Bernie.
Download The Latest Agenda
