Day 1 | Wednesday, March 4
11:30 am - 12:00 pm
Check-In Opens + Refreshments
Ease into the Exchange. Settle in, grab a coffee or infused water, and begin connecting with fellow attendees.
12:00 pm - 12:15 pm
Welcome Orientation
Welcome to the CCW Executive Exchange. Kick off with an engaging orientation designed to help you navigate the event while making meaningful connections from the start. We’ll provide an overview of the agenda, key sessions, and networking opportunities to ensure you maximize your experience.
12:15 pm - 12:45 pm
Opening Panel | How Leaders are Rewriting the Rules of Transformation
As the pace of change accelerates, transformation can no longer rely on strategy alone. It demands influence, agility, and cultural alignment. This powerful opening conversation brings together forward-thinking CX, operations, and digital leaders who are redefining what it means to lead transformation from within. Learn how they’re breaking down silos, earning executive trust, and translating vision into enterprise-wide action to drive meaningful, measurable progress.
1:00 pm - 1:45 pm
Meet & Greet Welcome Lunch
Business Meeting Block
1:45 pm - 3:30 pm Business Meetings
Reset Lounge
1:45 pm - 3:30 pm Reset LoungeNo meeting? Recharge here: hydration, healthy snacks, stretch cards, and quiet corners - return clear, calm, and focused.
2:45 pm - 3:15 pm
Topic | Lead Intelligently: Building a Future-Ready Organization
Discover how a leading enterprise organization is preparing their people, data, and technology for scalable, ethical, and human-centered AI. Learn how to build confidence and capability across the workforce while driving measurable transformation outcomes.
3:15 pm - 3:45 pm
Quickfire | Innovation in Action: Real Outcomes from the Field
Fast-paced, TED-style case studies from leading solution providers, each spotlighting measurable customer impact and lessons learned from real-world transformation.
3:45 pm - 4:15 pm
Hill Country Harmony | Networking Break
Business Meeting Block
4:15 pm - 5:15 pm Business Meetings
Reset Lounge
4:15 pm - 5:15 pm Reset LoungeNo meeting? Recharge here: hydration, healthy snacks, stretch cards, and quiet corners - return clear, calm, and focused.
5:30 pm - 7:30 pm
Austin Immersion Networking Experience
Craft cocktails, hands-on mixology, and a fun two-step lesson with live local music. A high-energy welcome designed to spark genuine connections - Austin style.
