BPO partnerships can be game-changers, but only when approached with the right strategy. In this roundtable, we’ll discuss what makes these partnerships truly successful, focusing on the key attributes that leaders seek in their partners. The conversation will explore how to align goals, avoid common pitfalls, and ensure that both sides are positioned for long-term success. Participants will share real-world experiences and best practices, creating a valuable dialogue around optimization. Whether you’re looking to strengthen an existing BPO relationship or start a new one, this session will provide fresh insights on what works—and what doesn’t.