Fred Kleiman

Vice President, Customer Service, Direct to Consumer The Tennis Channel

Day 1 | Wednesday, March 12

1:30 PM BPO 2.0: Build Better BPO Partnerships

BPO partnerships can be game-changers, but only when approached with the right strategy. In this roundtable, we’ll discuss what makes these partnerships truly successful, focusing on the key attributes that leaders seek in their partners. The conversation will explore how to align goals, avoid common pitfalls, and ensure that both sides are positioned for long-term success. Participants will share real-world experiences and best practices, creating a valuable dialogue around optimization. Whether you’re looking to strengthen an existing BPO relationship or start a new one, this session will provide fresh insights on what works—and what doesn’t.

Day 2 | Thursday, March 13

4:30 PM Power Hour | PeerPulse: Collaboration That Resonates!

Join a dynamic session where we match you with peers facing similar challenges and priorities. Using your input, we’ve curated focused roundtables to foster collaboration, idea sharing, and actionable takeaways. Build meaningful connections and tackle shared goals in this highly personalized networking experience.


What You’ll Gain:

  • Targeted Conversations: Dive into discussions tailored to your specific priorities, ensuring every moment is relevant and meaningful.
  • Fresh Perspectives: Share strategies, lessons learned, and creative ideas with others navigating similar challenges.
  • Collective Solutions: Work together to brainstorm actionable steps and uncover opportunities for partnerships and growth.

Check out the incredible speaker line-up to see who will be joining Fred.

Download The Latest Agenda