In today's evolving customer contact landscape, organizations face the dual challenge of digital transformation and creating a high-performance culture. This panel explores strategies for driving successful digital initiatives in customer contact centers, while simultaneously fostering strong leadership and a culture of employee engagement. Learn how to manage and motivate remote and hybrid teams effectively, and how to harness change leadership competencies to align workforce management with business goals.

Topics Include:

• Cultivating leadership and a high-performance workplace culture
• Leading teams through long-term change
• Case studies on successful integration of digital transformation and cultural change in workforce optimization