Eric Roland

Consumer and customer preferences are changing around service and demand for self-service experiences is on the rise. Customer contact executives say that increasing adoption of self-service and managing the technology transitions that go along with it are urgent priorities. In this interactive, invite-only research circle for heads of customer contact, attendees will:

• Review findings from CMP Research's latest initiative on self-service experiences
• Discuss approaches to improving self-service with peers
• Benchmark key datapoints and learn the architecture of effective self-service experiences
• Unpack how customer preferences around service are changing & more!