Eric Roland

Director, Business Development CMP Research

Day 1 | Wednesday, November 13

4:45 PM CMP Research Circle | Optimizing Self-Service for the Evolving Customer

Consumer and customer preferences are changing around service and demand for self-service experiences is on the rise. Customer contact executives say that increasing adoption of self-service and managing the technology transitions that go along with it are urgent priorities. In this interactive, invite-only research circle for heads of customer contact, attendees will:


  • Review findings from CMP Research's latest initiative on self-service experiences
  • Discuss approaches to improving self-service with peers
  • Benchmark key datapoints and learn the architecture of effective self-service experiences
  • Unpack how customer preferences around service are changing & more!

Check out the incredible speaker line-up to see who will be joining Eric.

Download The Latest Agenda