Michael DeJager

Imagine a future where AI seamlessly enhances both agent assistance and client interactions within contact centers. However, amidst this technological revolution, critical questions arise: How do we navigate the complex regulatory landscape? How do we ensure that AI aligns with and exceeds customer expectations?

• Explore the evolving landscape of contact center operations, particularly the deployment of AI in both agent and client interactions
• Gain insights into the regulatory challenges and considerations surrounding AI deployment
• Understand the strategic implications of technology choices and their impact on contact center operations and efficiency

Join our esteemed Ad Board members as we dive deep into these pressing issues, uncovering actionable strategies to not just survive, but thrive, in the rapidly evolving contact center landscape.

In industries such as healthcare, financial services, and other highly regulated sectors, the drive for innovation must be carefully aligned with regulatory requirements. Organizations are constantly challenged to implement cutting-edge technology while ensuring it meets compliance standards and still delivers the right level of customer service. How do you strike the balance between regulatory adherence, customer expectations, and the human touch?

This panel will explore how organizations can leverage technology to enhance customer experience while optimizing employee interactions. The discussion will focus on practical strategies to ensure that technology empowers employees to add value during interactions and supports seamless customer engagement—all while staying compliant with ever-evolving legal and regulatory frameworks.