Senior CX and Customer Contact executives from Expedia, Johnson&Johnson, Wells Fargo and more have already confirmed their attendance! Check out further demographics such as their top priorities in 2025 in our attendee snapshot.

Explore the industry experts leading this year’s discussions on tech-enabled agility, automation with intention, experience-led design — and a preview of the strategies they’ll share to help future-proof your business model.

Which executives join the Chief Experience Officer Exchange? Our Past Attendee Snapshot offers an inside look at the senior CX and Customer Contact leaders who joined us last year. Discover which job titles benefit the most, what their top priorities are, and more.

CMP Research assessed 12 providers of conversational IVR and voicebot solutions for customer service, CX, and sales. These providers are grouped into five categories: pioneering, leading, core performing, up & coming, and emerging. The evaluation is based on analyst insights, user feedback, and marketplace data across ten investment criteria. This report highlights each provider’s position and helps inform strategic investment choices.