Join Adam Pruitt, VP of Design Operation for Self-Directed Investing at JPMorgan Chase, as he opens the conversation with a thought-provoking prompt:
“When was the last time you used your product—and when was the last time you used customer feedback to improve it?”

This session features Zac Bolena and Emilio Harrison from JPMorganChase, who will share their journey of using AI to unlock the power of customer data. Attendees will hear:

• How they tackled the challenge of making AI accessible beyond tech teams—especially for UX.
• The barriers they faced in scaling AI adoption and how they overcame trust and accuracy issues.
• Practical advice for building centralized, reusable knowledge bases to power enterprise-wide AI.
• A framework for responsible AI usage, including the “4 D’s” from Anthropic’s AI Fluency Course.

Expect candid insights, real-world examples, and actionable takeaways for anyone looking to democratize AI in their organization.

Join Adam Pruitt, VP of Design Operation for Self-Directed Investing at JPMorgan Chase, as he opens the conversation with a thought-provoking prompt: