Andrea Ruotolo

Global Head, Customer Sustainability Rockwell Automation

Andrea leads intrapreneurial teams in scaling new technology solutions, entering new markets, and identifying high-value strategic investment opportunities.

Andrea is the Global Head of Customer Sustainability at Rockwell Automation, the world’s largest industrial automation company, with responsibility for advancing innovation in sustainability for Rockwell’s customers, which include Fortune 100 companies in energy and manufacturing, representing millions of employees and hundreds of billions of dollars in annual revenues. Andrea is a passionate evangelist for the role AI/ML can play in dramatically improving the sustainability of the industrial sector.

Across her nearly two decades of experience in leading technology innovation, in a career spanning Europe, Asia, and the Americas, Andrea has held multiple senior executive roles focused on applying advanced technologies to solve the sustainability challenge. She has served as co-founder and entrepreneur in smart grid consulting, global lead in the world’s largest engineering services firm in the energy sector, and senior director at a major utility.

As well as her Fulbright Doctorate in an ESG analysis of sustainable energy systems, Andrea holds a B.A. from the University of la Plata in Argentina, a M.Sci. in Aeronautical and Aerospace Engineering from Madrid Polytechnic, and certification in Digital Business Strategy and AI from MIT Sloan School of Management and currently on an Executive Program on Competing in the Age of AI from Harvard Business School.

Day 1 | Wednesday, November 15

11:30 AM BENCHMARKING SESSION | Sustainable AI: Empowering Better Customer Experiences for a Responsible Future

In an era characterized by rapid technological progress, the responsible integration of Artificial Intelligence (AI) has emerged as a pivotal driver of sustainability and enhanced customer experiences. This keynote presentation will explore the profound potential of "Sustainable AI" in shaping a future where businesses thrive while prioritizing environmental and social responsibility, ultimately delivering better customer experiences.

This presentation will share the core principles of Sustainable AI, emphasizing the importance of ethical considerations, environmental consciousness, and social impact in AI implementation. By adhering to these principles, organizations can forge a path towards sustainability, reducing ecological footprints and promoting eco-friendly practices in their operations. Additionally, this presentation will delve into the symbiotic relationship between sustainability and customer experience. Sustainable practices resonate deeply with modern consumers who seek environmentally conscious brands, thereby establishing trust and loyalty. Sustainable AI allows businesses to gain valuable insights into customer preferences, enabling personalized services and products that cater precisely to their needs, leading to heightened satisfaction and long-term customer retention.