Becky Mills

Senior Vice President, Marketing and Customer Experience Heartland Bank & Trust

As a dynamic, executive-level organizational effectiveness leader, Becky Mills has over 25 years of progressive experience empowering individuals, teams, and organizations to develop and grow professionally. Recognized for introducing integrated marketing concepts and data-driven metrics, she thrives in enhancing employee and client experiences.

Throughout her career, Mills has strived to serve as an innovative agent for change and director of transformation promoting a diverse and inclusive learning culture. Serving in various executive-level organizational consulting capacities, she brings her expertise in operational effectiveness, leadership development, technology implementation, cross-channel marketing, and multiculturalism with an emphasis on continuously improving systems.

Day 3 | Friday, November 17

8:00 AM CCWomen Networking Breakfast

The CCWomen Breakfast is a dedicated place for women, men, allies, and breakfast lovers at the CCW Exchange to connect with others in the customer contact community to share stories, ask questions, and make valuable connections. Join us over a delicious breakfast as we hear from expert women leaders in the field and network and connect with one another. Participants will take away valuable and actionable advice on how to exist loudly during this fireside chat.

Fireside Chat | Empowering Women in Customer Contact: How to Leverage the Strength of a Diverse Workforce

Join Becky as she delves into the intricate world of gender communication differences within customer contact. Becky shares her profound insights on the impact of these disparities on workplace dynamics and our daily lives as women in business. 

Through an exploration of diverse communication styles and behaviors, Becky will shed light on the pivotal role of understanding gender and generational diversity in fostering a more inclusive and productive workplace environment. Discover effective strategies for enhancing communication and harnessing the strengths of a diverse workforce, paving the way for collaborative success and empowerment of women in customer contact.