An accomplished sales and customer experience executive with proven leadership in driving top-line revenue growth for the Walt Disney Company. Cal is an expert in building world class customer experiences by providing the strategic direction necessary to create memorable experiences. As a member of the Disney Cruise Line launch team and the former Vice President of Sales and Travel Operations for Disney Destinations, Cal has a track record of success in sales force and contact center environments. Under his leadership, the Disney Reservation Centers in Florida and California achieved record operating income growth, while surprising and delighting millions of Guests around the world. Likewise, his sales organization delivered record revenue results for Walt Disney World, Disneyland, Disney Cruise Line, Adventures by Disney, and Disney’s Aulani Resort & Spa. After a distinguished 20-year Disney career, he founded The MagicMakers® Group with partner and fellow Disney executive Rob Mauldin to help companies bridge the gap between brand promise and operational excellence.