October 28-30, 2024 | Renaissance Orlando at SeaWorld | Orlando, FL
Craig Antonucci is the Chief Experience Officer for Autocar LLC, carrier of North America’s oldest specialized severe-duty vocational truck brand. As the CXO, Antonucci brings to the Autocar team decades of knowledge in delivering a superior customer experience. He previously spent 12 years at BPA Quality, where he designed customer experiences for some of the best companies in the world, including Apple and Humana. Craig has over 25 years of experience in building businesses large and small.
Day 1 | Wednesday, November 15
5:00 PM PANEL & Q+A | Partner with IT Teams for Successful Tech Integration
As teams continue to introduce and implement new technologies, understanding and strengthening the relationship between IT and CX is vital for success. This discussion will highlight some of the ways that CX and IT leaders across industries relate to each other cross-functionally, as well as best strategies for working together to effectively manage technology transitions.
Day 3 | Friday, November 17
11:15 AM CLOSING KEYNOTE | You Are the Voice of Your Customer: Maximize Your Influence on Enterprise Strategy and Profitability
Everyone talks about being a customer centric organization, but few can pull it off. It takes more than a great concept and hard work to truly build a customer centric enterprise. In this session we will talk about strategies for success and the signs of impending failures (and how to avoid them).
Key Take-Aways:
Examples, stories and insights that you can use to learn from and build around for your own strategic influence roadmap.
Techniques and methods needed to create a sphere of customer centric influence
Ways to paint the picture of information and influence in your organization and how to leverage relationships to successfully sell the CX initiatives
Failures, pitfalls and recovery…what watch out for and what to do when you inevitably run into a failure
