As teams continue to introduce and implement new technologies, understanding and strengthening the relationship between IT and CX is vital for success. This discussion will highlight some of the ways that CX and IT leaders across industries relate to each other cross-functionally, as well as best strategies for working together to effectively manage technology transitions.

In a world of ever-increasing data, seemingly infinite tech options, rapid AI advances, and constant change, how do we elevate the Customer Experience and stay focused on what matters? Drawing from a successful 29-year career in IT across multiple verticals, Dora Boussias offers invaluable insights to unlock the full potential of your data, tech, and AI investments. By combining proven strategies with real-world experiences and lessons learned along the way, this session will guide you to transform your initiatives into the cornerstone of an exceptional customer experience strategy. Prepare to embark on a journey towards CX gold.