For over 25 years, Jason has been committed to helping companies build unbreakable customer relationships. In 2016, he joined ONRcx as a leading CX consultant, advising technology, retail, and healthcare companies on how to reshape their customer experience strategies.​ ​​

In 2021, he interviewed some of the world’s foremost CX experts and published his best-selling book, Unbreakable, which details the five stages brands pass through to become leaders in the CX industry. ​ ​

He excels in developing strategies that enhance customer insights, transform internal processes, and improve external brand actions, all with the goal of creating customer experiences that foster strong brand loyalty.