Kimberly McKellar, VP of Customer Success at Gladly, has spent the last 10 years in the Customer Success space. Today, she works with some of the most loved brands in e-commerce, travel, hospitality and wellness. Large or small, companies are looking to provide an exceptional customer experience all the while balancing cost, an ever expanding tech stack, efficiency, personalization, customer loyalty and, importantly today, automation and AI. Kimberly is fortunate to work in such a dynamic and evolving space, helping companies define and refine their customer experience to engender customer loyalty.