With over 20 years’ experience in Healthcare and management, Leslie Baker is a subject matter expert in practice management, education and training, technology & workflow/process improvement. In prior roles, Leslie demonstrated a strong track record in Practice Administration, marketing and technology. She supported the implementation of several medical management tools & solutions that resulted in improved revenue. Specifically, utilizing these skills & expertise she protected a practice from economic crisis, thereby increasing revenue year over year. Leslie was pivotal in retaining high potential employees and developed a bonus incentive plan during this transition. She also created workflows to eliminate patient wait room time, streamline the check-in process, & improve the overall patient experience. 

Since joining Adjuvant.Health, Leslie has managed efforts to enhance the patient and family experience across the continuum of care and developing and implementing a comprehensive strategy to increase patient & practice satisfaction. She led an initiative to implement text/email patient communications, online scheduling for patients and telehealth after hours to all Allied practices. Leslie developed and facilitated an office manager curriculum, MBA (molding brilliant administrators) for all Allied office managers. The results and benefits of this course have been widely recognized across the organization, with increased productivity and heightened employee engagement levels in many practices. She also developed “Best You = Best Us”, a training for staff members focused on employee engagement, culture and best patient experience.