Matthew Mohr

Director, Customer Experience Eaton

Day 3 | Friday, November 17

9:30 AM BENCHMARKING SESSION | PURPOSE as a Value Proposition: Leveraging an Authentic Brand Identity and Human-Centered Service Design to Curate a Frictionless Experience

In today's market, businesses must differentiate themselves from competitors through a strong brand identity and purpose-driven values. Companies that successfully leverage purpose and authenticity as a value proposition gain a competitive advantage and establish long-term customer loyalty. This session will explore how businesses can utilize non-financial goals and holistic sustainability as key components of a purpose-driven brand.