How do fleeting moments of customer feedback—like a conversation overheard on the subway—turn into scalable, build-ready product concepts? In this fireside chat, leaders from product operations, design, and research walk us through their emerging framework for transforming voice-of-customer data into validated product concepts using AI.

Attendees will get an inside look at how the team is operationalizing a proprietary AI primer to extract sentiment, reduce token limitations, and train narrow models that simulate expert roles (from product owner to designer) in real time. Learn how this cross-functional team validates AI-generated insights, builds feedback loops into design, and pushes AI-informed concepts from exploration to development—all without breaching enterprise data constraints.

You’ll leave with a clearer understanding of how to:

Convert unstructured customer feedback into actionable insight

Reduce hallucinations by narrowing model focus

Create feedback loops between operations, design, and research

Build scalable processes that integrate proprietary AI safely

Join us for a candid conversation on building trust in AI-powered decision-making—before the full story even hits the market.

In an era of rapid transformation, organizations are racing to innovate — but speed without structure often leads to fragmentation, wasted resources, and stalled adoption. This interactive panel brings together leaders who are balancing innovation with discipline to deliver measurable value. From consolidating platforms like survey tools to building smarter change frameworks, our panelists will explore how aligning technology, governance, and customer goals can unlock sustainable CX improvements and operational efficiency.

You’ll hear real-world stories on:

Driving faster time-to-value by consolidating tools and reducing complexity

Enhancing customer experience through unified platforms and real-time insights

Building cross-functional alignment to scale transformation initiatives

Enabling adoption from day one with agile, accountable change frameworks

Creating a culture of innovation that sticks — not just sparks

Attendees will leave with practical strategies to unify their digital efforts, elevate CX, and move faster — without losing sight of what matters most.