Sandy Ko

Founder & Principal CCWomen

Sandy Ko is a 2021 recipient of the New Jersey Top 25 Leading Women Intrapreneurs Award for excelling in innovation and advocacy for women. A leader who advocates for diversity, equity, and inclusion across organizations and industries to enhance the work environment in various global cities.

Sandy is an agile senior program director with strong business acumen and the ability to both influence and inspire within the industry. Spearheading the development and end-to-end implementation of multi-million-dollar events aimed at maximizing valuable industry knowledge by leveraging market research to drive revenue and product viability and profitability.

Day 3 | Friday, November 17

8:00 AM CCWomen Networking Breakfast

The CCWomen Breakfast is a dedicated place for women, men, allies, and breakfast lovers at the CCW Exchange to connect with others in the customer contact community to share stories, ask questions, and make valuable connections. Join us over a delicious breakfast as we hear from expert women leaders in the field and network and connect with one another. Participants will take away valuable and actionable advice on how to exist loudly during this fireside chat.

Fireside Chat | Empowering Women in Customer Contact: How to Leverage the Strength of a Diverse Workforce

Join Becky as she delves into the intricate world of gender communication differences within customer contact. Becky shares her profound insights on the impact of these disparities on workplace dynamics and our daily lives as women in business. 

Through an exploration of diverse communication styles and behaviors, Becky will shed light on the pivotal role of understanding gender and generational diversity in fostering a more inclusive and productive workplace environment. Discover effective strategies for enhancing communication and harnessing the strengths of a diverse workforce, paving the way for collaborative success and empowerment of women in customer contact.