Thomas Young

Director, Customer Experience Halo Collar

Day 1 | Wednesday, November 15

3:30 PM Video-First Initiatives to Enhance Customer Satisfaction

As technology progresses, so do the means to assist customers and enhance their overall experience and interactions with an organization. Join Jonathan and Thomas from Halo Collar as they discuss the value in video-first customer support and how shifting methods of customer support can help meet and exceed ever-evolving customer needs.