With the workforce digitalising at an exponential rate, and customer expectations increasing alongside it, A/NZ’s Contact Centre leaders are being forced to rethink the way their organisations operate and interact with their most valued asset: the customer. Australia’s 2nd Contact Centre Leaders Exchange 2018 brought together the leading Contact Centre decision makers from some of A/NZ’s largest enterprises, all focused on delivering next-gen contact centres for their organisations.
Download the Post Show Report to see who attended, what they talked about, and the key challenges for A/NZ's most prominent Contact Centre leaders, as well as their investment priority areas moving through 2019 and into 2020.
If you’re keen to get involved as an event partner to meet with these organisations feel free to contact me.
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