15 - 16 October, 2019 | Yarra Valley Lodge, Chirnside Park, Victoria, Australia

Why Attend

Top Reasons To Attend CCLE

The Most Exclusive Contact Centre Executive Event in Australia

Really purposeful about who is invited to the event, appreciate that this is for senior executives and definitely more value adding in terms of time well spent.
Senior Vice President, National Client Service Manager, Wells Fargo & Company

I like this format much better. I could talk to the provider during my time one-on-one and get the information without having to compete for time.
Director, Rolls-Royce

I enjoyed meeting the vendors and am moving ahead with three of them on opportunities that arose as a direct result from meeting them at the event.
Malt-O-Meal

This was a valuable opportunity to meet peers as well as suppliers, and to learn and grow.
Four Seasons Hotel and Resorts

Unlike any Tradeshow or Conference

Transforming Customer Experience & Reducing the Cost to Serve through People, Processes and Technology

CCLE is an invite-only event, focused on only the most senior decision makers for contact centres. Like you, they will be in the midst of their own contact centre transformation, and are looking to share their insights into their own experiences and learn from yours.

This Summit isn’t about showing you how to write a business case. It’s about connecting you with industry leaders who can provide you with concrete metrics that demonstrate where upgrades will provide a return on investment for the transformation that you are managing.

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Invite Only Event:

  • Access exclusively limited to Head/Director/General Manager of Contact Centre only from ASX 200, multi–nationals and the largest government agencies, so you can forge relationships with executives of the highest credentials.
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Expand Knowledge and Thought Leadership:

  • Conference and discussion sessions led by absolute thought leaders sharing case studies, best practices and updates most relevant to your current priorities
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Solve Your Biggest Contact Centre Challenges with a Tailored Itinerary:

  • Customise your itineraries, sessions, and meetings enabling you to focus on your most pressing challenges.
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Time-effective Way to Compare Leading Solution Providers:

  • Meet and compare all the industry leading solution providers relevant to your business needs in only three days in a productive format
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Exclusive Retreat-style Format:

  • Each attendee is expected to be available for the full two-and-a-half days at the Exchange’s exclusive hotel setting, accompanied by two nights complimentary accommodation and meals.
  • This guarantees almost 72 hours of valuable social engagement.
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One-on-one Meetings with Solution Providers:

  • Your chance to discuss your organisational requirements, ask questions, and tailor solutions to your business needs.
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No Exhibition Booths:

  • Focused collaborative meetings with market leading solution providers and top-tier executives.
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Delegate Profiling:

  • Every attendee will be profiled to ensure a personalised itinerary and customised experience.

Request an Invite

Download a Delegate Information Pack