Global Speech Networks (GSN) & Genesys

Global Speech Networks (GSN)

From fast growing challengers, to well-established brands; GSN’s Contact Centre Cloud powers Australia’s leading customer experience innovators.

GSN has been a pioneer in Cloud Contact Solutions in Australia and New Zealand. Our experience tells us that the best way to enable innovation is through the cloud and our offerings are developed as ‘Cloud for the Enterprise’ solutions.

Founded when hosted technology was only conceptual, GSN has led the Contact Centre Cloud industry since 2001.  GSN’s flagship solution, the Contact Centre Cloud, is powered by Genesys, the world’s foremost customer experience software solution.

GSN is a leading partner to Genesys, has been the developer of several first solutions within the APAC region and has a history of developing complementary solutions to Genesys, such as its CX platform, CentraCX, which is marketed in Australasia and the US.

GSN is headquartered in Melbourne and serves customer operations across Australia, New Zealand, India and the Philippines. GSN’s enterprise customers include banks & financial services, telcos, software developers, wagering operators, logistics companies and government agencies

Genesys

“Genesys® powers more than 25 billion of the world’s best customer experiences each year. They put the customer at the centre of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.”