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15 - 16 October, 2019 | RACV Goldfields Resort, Ballarat, VIC
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Meet the Speakers

Speakers

Daniel Cooper
Daniel Cooper
Channel Lead - Customer Solutions
Spark New Zealand
Mark Baylis
Mark Baylis
Vice President, Customer Service and Digital Customer Engagement
Optus
Claire Johnston
Claire Johnston
Contact Centre Domestic and Complaints Executive
Telstra
John Merritt
John Merritt
Head of Customer Care
EnergyAustralia
Rebecca Russel
Rebecca Russel
Head of Contact Centres
Air New Zealand
Jessica Thompson
Jessica Thompson
General Manager Service - Business and Government
Australia Post
Christopher Douglas
Christopher Douglas
Director Member Services - Pacific
Accor Plus
Sarina Pratley
Sarina Pratley
General Manager Contact Centres
ANZ New Zealand
Chris Barnes
Chris Barnes
Head of Service - Consumer Direct
National Australia Bank
Sandy McIntosh
Sandy McIntosh
General Manager Member Service Delivery
RACV
Annie Ferguson
Annie Ferguson
Assistant Commissioner CAS Individuals Service Centre
Australian Taxation Office
Phillipa Dobbin
Phillipa Dobbin
Head of Customer Operations
Pepper Financial
Kate Bullock
Kate Bullock
Contact Centre Director
DHL Australia
Jeff Hamele
Jeff Hamele
Head of Business Operations and Member Services - Velocity Frequent Flyer
Virgin Australia

Invited Speakers

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