Meet the Speakers

Speakers

Grant McBeath
Interim CEO Spark NZ Home, Mobile and Business
Spark New Zealand

Mark Baylis
Vice President, Customer Service and Digital Customer Engagement
Optus

Jenny Squire
General Manager Customer Operations
Genesis Energy

Claire Johnston
Head of Business Customer Care
Telstra

John Merritt
Head of Customer Care
EnergyAustralia

Campbell Wright
General Manager Contact Centres
ANZ

Lauren Reid
Head of Insurance Direct Service
MLC Insurance

Megan Papadopoulos
Head of Call Connection
Bendigo & Adelaide Bank

Russell Murphy
Contact Centre Performance and Improvement Manager
Service NSW

Luke Jamieson
Head of Service Centre
First State Super

Bridgette Dalzell
Head of Customer Service & Support, ANZ
Latitude Financial Services

Craig Mendel
Head of Customer Contact
TAL

Amalie White
Head of Customer Interactions
Sunsuper

Fiona Booker
Head of Contact Centre Operations
Auto & General Insurance

Gregor Hartnell
Head of Customer Experience
RateMyAgent