Meet the Speakers

2020 Speakers


Kristy Canning
Kristy Canning
Head of Contact Centre & Retail Network
nib Health Funds
Craig Mendel
Craig Mendel
Head of Customer Success and Support
Tyro Payment
Belinda Seedsman
Belinda Seedsman
Head of Service Operations
Hostplus
Tawanda Mundangepfupfu
Tawanda Mundangepfupfu
Head of Acquisition – Contact Centre Operations
Foxtel
Jen Rufati
Jen Rufati
General Manager – Operations Management Division
Service Australia
Ria Leason
Ria Leason
General Manager Contact Centres
Allianz Worldwide Partners
Kate Fowler
Kate Fowler
Assistant Commissioner – External Service Delivery and Strategy
ATO
Vince Santamaria
Vince Santamaria
Contact Centre Manager
Allianz Australia

2019 Speakers


Daniel Cooper
Daniel Cooper
Channel Lead - Customer Solutions
Spark New Zealand
Mark Baylis
Mark Baylis
Vice President, Customer Service and Digital Customer Engagement
Optus
Claire Johnston
Claire Johnston
Contact Centre Domestic and Complaints Executive
Telstra
Chris Barnes
Chris Barnes
Head of Service - Consumer Direct
National Australia Bank
Sandy McIntosh
Sandy McIntosh
General Manager Member Service Delivery
RACV
John Merritt
John Merritt
Head of Customer Care
EnergyAustralia
Annie Ferguson
Annie Ferguson
Assistant Commissioner CAS Individuals Service Centre
Australian Taxation Office
Rebecca Russel
Rebecca Russel
Head of Contact Centres
Air New Zealand
Phillipa Dobbin
Phillipa Dobbin
Head of Customer Operations
Pepper Financial
Jessica Thompson
Jessica Thompson
General Manager Service - Business and Government
Australia Post
Kate Bullock
Kate Bullock
Contact Centre Director
DHL Australia
Christopher Douglas
Christopher Douglas
Director Member Services - Pacific
Accor Plus
Jeff Hamele
Jeff Hamele
Head of Business Operations and Member Services - Velocity Frequent Flyer
Virgin Australia
Sarina Pratley
Sarina Pratley
General Manager Contact Centres
ANZ New Zealand