Global Speech Networks
GSN is a pioneer in cloud contact center solutions in Australia and NZ. Its solutions serve ‘Cloud for the Enterprise’, which offers the richness of functionality that enterprises require, enables operational resource optimization and achieves this in a continuously improving manner.
The company has have provided cloud-delivered solutions since 2003 and its strength lies in solution design to deliver exceptional customer experience from leading global contact software and to integrate with capabilities over these solutions to serve demanding enterprise requirements.
GSN’s flagship solution, the Contact Centre Cloud, is powered by Genesys, the world’s foremost customer experience software. For Genesys, GSN has been able to deliver a number of regional first solutions for its customers. Its customers are Australian and NZ telcos, financial services, transport, government services and software development enterprises. Its solutions also support offshore contact centers.
GSN has recently become an AWS Consulting Partner and its capabilities with the Amazon Connect Contact Centre solution range from serving enterprise deployments, to crafting speech and NLP activated applications in self-service automation, through to the use of AWS AI and advanced applications to optimize operational management of contact centres.